Sept. 10 (UPI) — The Division of Transportation mentioned Friday it has obtained greater than 102,000 complaints from journey clients about airways failing to present refunds for flights canceled in 2020 due to the coronavirus pandemic — a rise of greater than 500% from the earlier yr.

The DOT’s report, produced as a part of an government order by President Joe Biden, mentioned that whereas airways have been obligated to refund tickets in a well timed method, greater than a dozen airways have been gradual or reluctant to take action.

The division mentioned it began investigations into 20 airways for failing to well timed present refunds, 18 of that are ongoing. It filed a proper criticism in opposition to Air Canada looking for fines for what it known as “excessive delays” in offering refunds to passengers.

With Air Canada, the report mentioned some passengers waited 5 to 13 months to obtain refunds for canceled flights. The airline racked up greater than 5,000 violations throughout the DOT’s investigation.The DOT mentioned it elevated its employees dealing with such complaints by 38% simply to deal with the overload.

In consequence, at the least 9 airways have amended their insurance policies to clarify that passengers are entitled to a refund when a service cancels a flight or makes a major schedule change and are offering refunds as required.

It mentioned 1000’s of passengers who had initially been denied refunds are receiving a refund fairly than vouchers, which got at occasions.

Final month, air journey was snarled as a result of unhealthy climate and employees shortages. American and Spirit airways reported lots of of cancellations.